SHIPPING & HANDLING
- VERIFICATION & AUTHORISATION OF PAYMENT -
All orders will only be processed after payment is verified and cleared.
- PROCESSING OF ORDERS -
We aim to dispatch all customer orders in 2 - 4 business days, with the exception of weekends. For festive season and public holidays, order dispatch may take up to 3 - 5 days in these cases.
- SHIPPING METHOD & DURATION -
We offer the LOWEST Flat Rate International Air Mail shipping fees at only USD$3.80 for the first item and additional USD$0.50 for every additional item.
Express international shipping via DHL Express Worldwide shipping is available.
"For rush orders for special occasions such as Wedding, Birthday, Bridal Shower, Christmas, please order in advance or purchase DHL Express Worldwide Shipping to reach you in a good time."
1. Shipping duration for international shipment is estimated.
2. Custom clearance can affect delivery time depending on different destinations. We will not be able to refund for delay due to custom clearance, weather conditions or postal service. These instances are unfortunately beyond our control and we will not be able to refund the order.
3. Buyers are responsible for any and all duties and custom charges that may be incurred.
4. DHL130 free express shipping promotion is available worldwide. For countries such as UAE, Russia and remote regions, complimentary economy shipping is provided instead due to exceptionally high shipping costs. Our CS will inform you if we are only able to provide complimentary economy shipping.
5. Please always order in advance for any special occasion for the parcels to reach you in good time.
If parcel does not reach within the shipping period, please email to firstname.lastname@example.org with your updated shipping address and contact number to facilitate our checking of your parcel.