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Returns & Exchanges
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RETURNS AND EXCHANGES

What is the return/exchange policy?
In the interest of hygiene and for protection of all customers, earrings, and pierced jewelry are excluded from exchange and return. This exclusion arises from Health and Safety consideration and to prevent spread of possible infections. For non-pierced jewelry, with the exception of personalized products, we welcome exchange or return if you change your mind. All approved returns will be refunded in the form of store credit and communicated within 1 week of receiving the parcel. Please email to our CS team at hello@jcojewellery.com for return/exchange for non-pierced jewelry. Guidelines for return mail for exchange/return of item:
1) Please ensure that the item is in original condition, original plastic packaging and in original gift box.
2) It should be mailed in a sturdy envelope to prevent any damage in transit.
3) Mail the parcel with registered tracking number to ensure delivery of return parcel Please note that the return postage back to us will be borne by buyer, in the case of an approved exchange case.
I have received an incorrect item, what should I do?
If you believe you have received the wrong item, contact us at hello@jcojewellery.com with the email titled “Incorrect Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of incorrect product received.
I have received a defective item, what should I do?
If you believe you have received a defective item, contact us at hello@jcojewellery.com with the email titled “Defective Item Received - [Insert Order ID]”. Together with this e-mail, please provide us with your Order ID and a clear snapshot of the defect followed by a detailed description of the defect. Upon receiving your email, our CS will assess your situation on a case by case basis. As a guideline to assist our decision making, we will consider compensation for items which fall at least 180 days since your parcel was shipped. For example, if your parcel was shipped on February 1st, you have 180 days (February 1st - August 1st) to qualify for some form of compensation either by replacements or store credits. Please note that any personal damaged done to the item in question will not qualify for any compensation. This will be assessed on a case-by-case basis. Items who have exceeded the 180 day grace period, will not be entitled to any form of compensation as we believe any damages occurred after, will be the customers responsibility.